PRIVACY POLICY
Last updated: September 2026
This Privacy Policy explains how Allison Lund Practice collects, uses, stores, shares, and protects personal information when you visit allisonlund.com, contact Allison Lund, book an introductory call or session, subscribe to writing, or otherwise interact with the website and connected services.
Please read this Privacy Policy carefully.
By using this website or voluntarily providing personal information, you acknowledge the practices described below.
1. ABOUT ALLISON LUND PRACTICE
This website is operated by Allison Lund Practice.
For the purposes of this Privacy Policy, “Allison Lund Practice,” “we,” “us,” and “our” refer to Allison Lund Practice, and “you” refers to a visitor, prospective client, client, subscriber, or other person interacting with the website or connected services.
Questions about this Privacy Policy or requests relating to your personal information may be directed to:
Allison Lund Practice
Email: allison@allisonlund.com
Website: allisonlund.com
2. INFORMATION WE MAY COLLECT
The personal information collected depends on how you interact with the website and services.
Information may include:
your name;
email address;
phone number, including country code where requested;
general location or time-zone information;
information included in a contact-form submission or email;
appointment and scheduling information;
information you voluntarily provide when enquiring about working with Allison;
payment and transaction information processed through third-party payment providers;
newsletter or Substack subscription information;
IP address;
browser and device information;
website usage and analytics information;
cookie and similar technology data;
and other information you voluntarily provide.
The website is intended to collect only information reasonably necessary for enquiries, bookings, communications, website operation, and related services.
Please use discretion when providing sensitive personal information through ordinary email or website contact forms.
3. HOW INFORMATION IS COLLECTED
Personal information may be collected in several ways.
Information you provide directly
This includes information you provide when you:
submit a contact form;
send an email;
book an Introductory Call;
book or arrange a session;
provide information as part of becoming a client;
subscribe to Allison’s writing;
communicate with Allison;
or otherwise voluntarily provide information.
Information collected automatically
Certain technical information may be collected automatically when you use the website, including information about your device, browser, IP address, pages visited, referral source, and general use of the website.
This may occur through cookies, website analytics, hosting technology, and similar tools.
Information processed by third parties
Some information is provided directly to third-party services such as Acuity Scheduling, Substack, payment providers, Zoom, or the website platform.
Those services process information under their own privacy policies and terms.
4. HOW PERSONAL INFORMATION MAY BE USED
Personal information may be used to:
respond to enquiries;
communicate with prospective clients;
arrange Introductory Calls;
schedule and administer private sessions;
provide information requested by you;
manage client administration;
process payments;
communicate about appointments or services;
maintain appropriate business and administrative records;
send writing or subscription communications you have requested;
operate, maintain, secure, and improve the website;
understand general website use and performance;
comply with applicable legal obligations;
protect the security and legitimate interests of Allison Lund Practice;
and manage the professional relationship where you become a client.
Personal information will not be used for purposes materially unrelated to those for which it was collected unless permitted or required by law or unless additional consent is obtained where necessary.
5. LEGAL BASES FOR PROCESSING
Depending on your location and the circumstances, personal information may be processed on one or more of the following bases:
Consent, where you have chosen to provide information or subscribe to communications;
Contractual necessity, where information is needed to arrange or provide services you have requested;
Legitimate interests, such as operating the website, responding to enquiries, maintaining security, administering the practice, and improving services;
Legal obligations, where information must be retained or disclosed to comply with applicable law;
or another lawful basis permitted by applicable privacy legislation.
Where processing is based on consent, you may generally withdraw that consent at any time, subject to legal or contractual limitations.
6. CONTACT FORMS + EMAIL
If you submit a contact form or email Allison Lund Practice, the information you provide may include your name, email address, phone number, country code, and the contents of your message.
This information is used to review and respond to your enquiry and, where appropriate, to discuss an Introductory Call or potential services.
Contact forms and ordinary email should not be used for emergency or crisis-related communication.
Please avoid including more sensitive personal, medical, psychological, or health information than is reasonably necessary in an initial enquiry.
Information submitted through website forms may also be processed by the website platform and other technical service providers involved in delivering the form and email.
7. ACUITY SCHEDULING
Allison Lund Practice uses Acuity Scheduling to manage Introductory Calls and appointments.
When you book through Acuity, Acuity may collect information such as:
your name;
email address;
telephone number;
appointment time;
time zone;
responses to booking questions;
and other information required to arrange the appointment.
Information submitted directly through Acuity is processed through Acuity’s systems and is subject to its own privacy practices and terms.
Only information reasonably required to arrange and administer appointments should be provided through the booking system.
8. ONLINE SESSIONS + ZOOM
Private sessions currently take place online using Zoom.
When participating in an online session, certain technical information may be processed by Zoom in order to provide the video-conferencing service.
Sessions are not recorded by Allison Lund Practice unless this has been expressly discussed and agreed to in advance.
Use of Zoom is also subject to Zoom’s own terms and privacy practices.
9. PAYMENTS
Payments for services may be processed through third-party payment providers.
Depending on the payment method used, the provider may collect information such as:
your name;
billing details;
payment-card information;
bank or transaction information;
and information necessary to complete the payment.
Allison Lund Practice does not directly store complete payment-card or banking information submitted through third-party payment platforms.
Payment providers process financial information according to their own privacy policies, security practices, and terms.
Allison Lund Practice may retain records of payments, invoices, transaction amounts, and related business information where reasonably necessary for accounting, administration, tax, or legal purposes.
10. SUBSTACK + EMAIL SUBSCRIPTIONS
Allison Lund’s writing and email subscriptions are managed through Substack.
If you subscribe, Substack may collect and process information including your name, email address, subscription preferences, engagement information, and other data associated with your Substack account or subscription.
Subscription information processed through Substack is subject to Substack’s own privacy policy and terms.
Allison Lund Practice may have access to subscriber information made available through Substack for the purpose of managing writing and subscriber communications.
You may unsubscribe from email communications using the unsubscribe link included in relevant emails.
Unsubscribing from Allison’s writing does not necessarily affect administrative or service-related communications that may still be necessary if you are a client.
11. COOKIES + SQUARESPACE WEBSITE FUNCTIONALITY
This website is built and hosted on Squarespace.
Squarespace may use cookies and similar technologies to operate the website, maintain security, remember certain preferences, and provide information about website performance and use.
Cookies are small files that may be stored on your device when you visit a website.
Depending on the website settings and the type of cookie involved, cookies may be used to:
enable essential website functionality;
maintain website security;
remember preferences;
understand general website traffic and usage;
and support the operation and performance of the website.
Where required, visitors may be given choices regarding non-essential cookies through the website’s cookie-consent settings.
You may also be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the way some parts of the website function.
Information collected through Squarespace is also subject to Squarespace’s own privacy practices.
12. SQUARESPACE ANALYTICS
Allison Lund Practice may use the analytics functionality provided through Squarespace to understand general website performance and how visitors interact with the site.
This information may include data such as:
pages visited;
general traffic levels;
referral sources;
device and browser information;
approximate geographic information;
and other technical or aggregated website-use information.
This information is used to understand website performance, improve navigation and content, and support the ongoing development of the website.
13. THIRD-PARTY SERVICE PROVIDERS
Allison Lund Practice uses third-party service providers to support the operation of the website and practice.
These may include:
Squarespace, for website hosting, website functionality, forms, and native website analytics;
Acuity Scheduling, for Introductory Calls and appointment scheduling;
Zoom, for online sessions;
Substack, for writing subscriptions and email communications;
third-party payment providers, for processing payments;
email and other technical providers required for normal business administration.
These providers may process personal information where necessary to deliver their services.
Each provider operates under its own terms, privacy policy, data-retention practices, and security procedures. Allison Lund Practice does not control all aspects of how independent third-party platforms process information.
You are encouraged to review the relevant provider’s privacy information where appropriate.
14. INTERNATIONAL DATA PROCESSING
Allison Lund Practice operates internationally and may work with clients or website visitors located in Canada, the United States, the United Kingdom, Europe, and other countries.
Third-party service providers used by the website may store or process information in countries other than the country in which you live.
As a result, personal information may be transferred internationally and may be subject to the laws of the country in which it is processed.
Where applicable, Allison Lund Practice seeks to use reputable service providers and appropriate safeguards for international data processing.
15. HOW INFORMATION MAY BE SHARED
Allison Lund Practice does not sell or rent your personal information.
Personal information may be shared only where reasonably necessary, including:
with service providers supporting website or business operations;
with scheduling, payment, video, email, or subscription providers;
where you have authorized the sharing;
where required by applicable law, court order, or lawful governmental request;
where reasonably necessary to protect legal rights, security, or safety;
or in connection with a legitimate business restructuring, transfer, or succession, subject to applicable legal requirements.
Third parties receiving information through their own platforms may process it under their own privacy terms.
16. CONFIDENTIALITY
Allison Lund Practice takes the confidentiality of personal information seriously and seeks to limit access to information to those who reasonably require it for legitimate business, administrative, technical, or legal purposes.
However, no method of electronic transmission or digital storage can be guaranteed to be completely secure.
Accordingly, while reasonable steps are taken to protect personal information, absolute security cannot be guaranteed.
Confidentiality may also be subject to legal exceptions, including circumstances in which disclosure is required by law or reasonably necessary to address serious safety or legal concerns.
17. DATA RETENTION
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including to:
respond to enquiries;
provide and administer services;
maintain appropriate business records;
comply with tax, accounting, contractual, or legal obligations;
resolve disputes;
protect legitimate interests;
and meet applicable record-keeping requirements.
Different categories of information may be retained for different periods.
Information that is no longer reasonably required will be deleted, anonymized, or securely disposed of where appropriate, subject to any legal or operational reason requiring continued retention.
Information held by third-party providers may also be subject to their own retention schedules.
18. DATA SECURITY
Reasonable administrative, organizational, and technical measures are used to help protect personal information against unauthorized access, misuse, loss, disclosure, or alteration.
These measures may include password-protected systems, access controls, reputable third-party platforms, secure website infrastructure, and other reasonable safeguards.
You are also responsible for taking appropriate precautions when sending personal information electronically.
Ordinary email and online forms may not provide the same level of security as specialized secure healthcare or encrypted communication systems.
19. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information.
These may include the right to:
request access to personal information held about you;
request correction of inaccurate information;
request deletion of certain personal information;
request restriction of certain processing;
object to certain uses of your information;
withdraw consent where processing relies on consent;
request a portable copy of certain information;
opt out of marketing communications;
and make a complaint to an appropriate privacy or data-protection authority.
These rights are not absolute and may be subject to exceptions under applicable law.
To make a privacy request, contact:
Allison Lund Practice may need to verify your identity before completing certain requests.
20. EMAIL + MARKETING CHOICES
You will receive promotional or writing-related email communications only where you have subscribed, requested them, or where another lawful basis permits communication.
You may unsubscribe from marketing or Substack communications at any time using the unsubscribe link included in those messages.
Unsubscribing from promotional communications does not prevent Allison Lund Practice from sending necessary administrative communications relating to an enquiry, booking, payment, or existing professional relationship.
21. CHILDREN + AGE REQUIREMENTS
Allison Lund Practice is intended primarily for adults.
The website and services are not directed toward children, and Allison Lund Practice does not knowingly seek to collect personal information from children through the website.
If personal information relating to a minor is believed to have been submitted inappropriately, please contact allison@allisonlund.com so that the situation can be reviewed and appropriate steps taken.
22. TESTIMONIALS
Testimonials may appear on the website with the consent and attribution level agreed with the individual providing the testimonial.
Some testimonials may use:
a full name;
first name only;
initials;
professional information;
geographic information;
or anonymous attribution.
Testimonials may be displayed in full or excerpted for length. Where an excerpt is used, the wording of the testimonial will remain exactly as originally supplied by the individual.
Allison Lund Practice will not intentionally publish identifying testimonial information beyond the level authorized by the individual concerned.
23. EXTERNAL LINKS
This website may contain links to third-party websites and services.
Allison Lund Practice is not responsible for the privacy practices, security, content, availability, or policies of external websites.
If you follow an external link, any information you provide to that third party will be governed by its own privacy policy.
You are encouraged to review the privacy information of external services before providing personal information.
24. BUSINESS TRANSFERS
If Allison Lund Practice undergoes a legitimate business restructuring, transfer, merger, sale, or succession, personal information may form part of the transferred business records where permitted by applicable law.
Any successor handling personal information would be expected to respect applicable privacy obligations and the purposes for which the information was originally collected, subject to any additional notice or consent requirements imposed by law.
25. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect changes in:
website functionality;
services;
third-party providers;
data-processing practices;
technology;
or applicable legal requirements.
The current version will be published on this page and the “Last updated” date will be revised accordingly.
Material changes may be communicated in another appropriate manner where required by law.
26. CONTACT + PRIVACY REQUESTS
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information has been handled, please contact:
Allison Lund Practice
Allison Lund
Email: allison@allisonlund.com
Website: allisonlund.com